Effective: 01 February 2023
Buzzspark is committed to protecting and respecting your privacy. We do not sell, trade, exchange or otherwise make available your personal details to any third party unless you give us permission to do so.
For the purpose of data protection legislation, the data controller is Buzzspark Limited and our data protection officer is Uther Mahmud. You can contact us via email at firstname.lastname@example.org or via mail to:
Studio 3D, Westpoint
36-37 Warple Way
London W3 0RG
We adopt the General Data Protection Regulations (GDPR) principles of transparency, control and accountability for all our users using our services, which include the right to:
- be informed
- withdraw consent
- restrict processing
- data portability
Our commitment to you
We promise we will:
- Process data lawfully, fairly and in a transparent manner
- Collect data for specified, explicit and legitimate purposes
- Never sell or pass your data onto anyone else
- Ensure your data is processed and stored securely and is kept up-to-date
- 'account user' or 'user' means an individual who interacts with us as a representative of our customer;
- 'customer' means the business, organisation or individual that establishes an account with us for the use of our services;
- 'services' means our online services for the discovery, curation, management and display of social media postings and other content;
- 'social media user' means an individual whose posting or tweet on Facebook, Twitter, Instagram or other social media platform is managed by our customer on our online curation platform;
‘public platform’ means third party platforms such as Facebook®, Instagram®, and other social media platforms that publish subscriber content that you may choose to connect to via our services.
'visitor' means an individual who visits our website, interacts with us at a trade show or other industry event, or communicates with us in some other way other than as an account user, social media user, or other content provider;
- 'we', 'our' and 'us' refer to Buzzspark Limited;
- 'you' and 'your' refer to visitors, account users, and content providers.
Data collection purposes
We collect personal data for the following purposes:
- to provide services to our customers;
- to manage our relationship with our customers and provide customer support;
- to improve our website, services, and product offerings; and
- to market our services.
Data provided when you communicate with us
We collect personal data that you submit to us as part of a communication with us, such as via email, telephone, chat on our site, submission of a web form, or in person for example (such as at a meeting, trade show or any other event). This may include your name, job title, the company you represent, email address, phone number and other personal data that you may choose to submit as part of the communication.
We use contact information to respond to your communication such as providing the information or support that you request, and may also use contact information to market our services to you. We may use other personal data included in the communication to improve our site or services, or improve our marketing strategies.
For example, we may use information about your job function or organisation to determine the types of services to market to you or your organisation and to better understand who we should communicate with within your organisation.
Data provided when you register an account
When signing up as a customer of our services (registering as a user or accepting an invite from another user or a representative of our company), we may collect personally identifiable information about you such as your IP address, full name, user name, password, email address, city, country, telephone number, time zone and other information that you provide us with, or that you decide to include in your user profile.
We will use this information to manage the account, such as to send invoices and other account communications, and authenticate individuals who use the services or request information or support on the customer’s behalf.
As a customer, when you connect or integrate third party social media platforms with our services, we will require you to provide the account credentials for such platforms. We will use these credentials to connect to such platforms through their official APIs and collect, store and process social media posts on behalf of and in accordance with the criteria specified in the customer account on our platform.
We collect data about visitors using our web server logs and third party analytics services such as Google Analytics. Information in log files is automatically reported by your browser or mobile application each time you access our website or services.
These server logs may include information such as your operating system, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and other such information. We may place a cookie on your browser to identify you as a return visitor if you visit our site more than once. We do not link this automatically-collected data to personally identifiable information.
We use data collected in this way to improve our website and services. For example, to help us understand content that is of interest to site visitors and to help us make our site more appealing or easier to use. See Opting Out of Cookies & Tracking Technologies for information on how to block cookies.
If you arrive at our site by clicking on a link that is part of an advertisement on another site or a social media platform, the advertising service will enable us to associate you with advertising parameters provided in our campaign.
For example, our campaign may target individuals with a high interest in social media. If you arrive at our site by means of such an ad, we will be able to identify you as having a high interest in social media. We use this data to market and improve our website and services by helping us measure the success of our marketing campaigns and improve our marketing strategy.
The advertising services are responsible for the collection, use and disclosure of the data they provide to us in accordance with their published privacy policies. See the sections entitled Advertising Data, Cookies and tracking technologies and Opting Out of Cookies & Tracking Technologies below for more information.
We have relationships with other companies that help us market, sell and deliver our services. They may provide us with data of the type described above using the methods we describe. We may use that data for the purposes described above.
We may also combine data we collect using any of the methods described above, and use the combined data for the purpose of improving our site and products, marketing our services, or managing our relationship with our customers.
If you would like to know what personal data we have about you, or would like us to correct inaccurate data, delete your personal data, or restrict the use of your personal data, please send us a request at email@example.com.
We commit to acknowledging your request within seventy-two (72) hours and handling it promptly and honouring your reasonable requests. We will comply with all applicable legal requirements related to your requests, but please note that we are not required by law to delete or restrict the use of your data in a way that prevents us from complying with our legal obligations to our customer or that interferes with our reasonable record keeping as necessary to demonstrate compliance with our contracts and applicable law.
Notifications of new subprocessors
Under the General Data Protection Regulation (GDPR), we are required to provide notifications when updating our subprocessors to those customers who indicate they would like to receive notifications. Sign up here to receive subprocessor notifications.
Where we process your personal data by relying on your consent for us to do so, we shall ensure that such consent is:
- freely given by you
- specific with regards to the processing we wish to undertake
- unambiguous and given by a clear affirmative action.
Processing of your personal data by us or a third party may be undertaken in order to fulfil the services to complete our contractual obligations to you and any obligations to any regulatory bodies.
Your personal data may also be processed by us or a third party if we have a legitimate interest to do so. This includes:
- For the purposes of providing our clients with information about our services and to monitor usage in order to improve those services from time to time.
- When you visit our website and input your personal data, we may add you to our CRM database to contact you specifically in relation to our services.
- Ensuring that any data is stored and transferred securely and in a way that protects against the unlawful use, destruction or loss of your personal data.
- Sharing your personal information as part of a business sale, reorganisation or similar transaction.
We use the services of third party companies like the ones listed below to collect data on our behalf or to help us analyse, store, manage and otherwise process your personal data.
Each of these companies commits in its contract with us to use the personal data only in accordance with our contract with them or any other instructions provided by us as necessary to support our business. They are not authorised to use your personal data for any other purpose or to disclose your personal data to others except with our permission, and only if they require the others to comply with the same restrictions that apply to them.
Amazon AWS: infrastructure provider
Cloudflare: infrastructure provider
Clearbit: marketing data engine
Crisp: live chat, support, CRM
Google Ads: advertising
Google Analytics: analytics
Microsoft: organisation email
Third Party Integrations
When you use our services, you can enable third party integration features that allow you to connect to and interact with third party Public Platforms such as social media sites using their official APIs. Buzzspark uses these official APIs to ingest content from Public Platforms. When you connect your account on a Public Platform with Buzzspark, you are shown the information that will be shared with us, and you grant permission for Buzzspark to make authenticated API requests to aggregate content from that Public Platform on your behalf. Buzzspark will never publish content on the Public Platform on your behalf and at no point will your information be exposed, shared, or used by Buzzspark for anything other than aggregating content.
When you enable such third party integrations, you agree to be bound by their respective terms of service and privacy policies which you should review beforehand.
- Facebook Terms of Service - https://www.facebook.com/terms.php
- Facebook Cookies Policy - https://www.facebook.com/policies/cookies/
- Instagram Terms of Service - https://help.instagram.com/581066165581870
- YouTube Terms of service - https://www.youtube.com/t/terms
- TikTok Terms of Service - https://www.tiktok.com/legal/terms-of-service
- Vimeo Terms of Service - https://vimeo.com/terms
- X (Twitter) Terms of Service - https://twitter.com/en/tos
- X (Twitter) Cookies Policy - https://help.twitter.com/en/rules-and-policies/twitter-cookies
You can manage all of your connected accounts at any time by logging into our service and browsing to Settings > Connections. You can also review applications connected to your social accounts using the links below.
- Facebook - https://www.facebook.com/help/942196655898243
- Google - https://myaccount.google.com/permissions?pli=1
- Instagram - https://www.facebook.com/help/instagram/1144624522593085?helpref=related
- TikTok- https://support.tiktok.com/en/safety-hc/account-and-user-safety/connect-to-third-party-apps
- Vimeo - https://help.vimeo.com/hc/en-us/sections/12402585221393-Account-access-and-settings
- X (Twitter) - https://help.twitter.com/en/managing-your-account/connect-or-revoke-access-to-third-party-apps
We use third parties to manage our advertising on other sites or display advertising on our websites. Our third party partners may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.
We use online advertising services that enable the use of Behavioural Targeting / Re-Targeting. These services aggregate data about an individual’s behaviour on many different sites and online services, and use that data to sell targeted advertising services. For example, we permit Google’s advertising services to collect data about your behaviour on our websites, as do many other website operators who use Google’s ad services. Google combines the data about an individual that it collects from different sources, and uses this aggregate data to sell advertising services that target the display of ads to web users who meet certain behavioural criteria. Google does not disclose this aggregate data to us, but we are able to infer that users who interact with our ads meet the advertising criteria we provided. Google collects this data using cookies, web server logs (its own and its advertising customers), pixel gifs and other online data collection techniques.
You can actively manage the settings on your browser or mobile device to "opt out" of the collection of any information through cookies or other tracking technology. See the section entitled Opting Out of Cookies & Tracking Technologies for more information.
A cookie, also known as browser cookie or tracking cookie, is a small text file that a website saves to your computer or mobile device when you visit that website. Cookies allow us and our third-party partners to recognise you and to make our sites and Service more useful to you.
You can also learn more about cookies, clear gifs/web beacons and related technologies by visiting https://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at https://www.networkadvertising.org.
|Strictly Necessary Cookies
These cookies are necessary for our site and services to function and cannot be switched off. For example to keep track of your privacy preferences and your authentication when you login.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.
These cookies allow us measure which pages are the most and least popular and see how visitors move around the site.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
All information collected by these cookies is aggregated and therefore anonymous.
These cookies enable us to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we use.
If you do not allow these cookies then some or all of these services may not function properly.
EU Cookie Law and the GDPR dictates that we can store cookies on your device that are essential to the operation of our sites and Services. For all other, non-essential types of cookies, we need your permission.
Social media sharing and third-party cookies
You can manage browser cookies through your browser settings. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
- Bravo: Learn about managing cookies and Private Browsing
- Google Chrome: Learn about managing cookies and Incognito Browsing
- Mozilla Firefox: Learn about managing cookies and Private Browsing
- Microsoft Edge: Learn about managing cookies and InPrivate Browsing
- Safari: Learn about managing cookies and Private Browsing
- Opera: Learn about managing cookies and Private Browsing
If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.
If you do not wish to receive our email or other communications, please click on the unsubscribe link at the bottom of one of our email communications. Please note that it may take up to fourteen days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request.
Protecting the privacy of young children is especially important. Children are not permitted to use our site or services. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on our Sites unless you have involved your parent or guardian. If we discover that we have information about a child we will delete that information. If you are the parent or guardian of a child and you believe we have personal data about the child without your consent, please contact us at the address appearing at the top of this page and we will delete that information.
We are not responsible for the practices employed by other websites or services linked to or from our sites or services, including the information or content contained therein.
Our services include search, curation and engagement tools that help our customers find public social media posts relevant to their products and services, as well as other public and non-public content (such as the customer’s privately generated content). As part of providing these service we collect data on our customer’s behalf about social media users that the social media platform provider makes available and in accordance with the platform provider's privacy requirements.
Although we help our customers collect and manage this data, we do not control the use of this data and use it only as permitted by our agreement with our customer, generally to provide the services to them and related activities.
Our customers use our services to serve social media posts and other content on their websites and other displays, such as digital signs. We collect data about web users who interact with our customers' websites on our customer’s behalf using web server logs and cookies. Our customers are responsible for making appropriate cookie disclosures and enabling any required cookie opt out process.
For further information about the privacy practices of our customers and the platform providers, please refer to their appropriate privacy statements and user agreements.
Some of our customers are subject to special data privacy laws, such as the General Data Protection Regulation adopted by the European Union in May 2018. Our commitments as a processor of data covered by these types of regulations are stated in our Data Processing Addendum.
Please contact our customer if you have a request to access, block, erase or take other action with respect to data that we hold solely as a data processor for our customer. For any other questions or concerns regarding our processing of the data described in this section, please contact us at the address above.
California Consumer Privacy Act
Some of our customers are subject to the California Consumer Privacy Act ("CCPA").
We does not "sell" as the term is defined under the CCPA, or lease your Personal Information or any Personal Information you collect while using our services to any third party.
Right to Learn About Personal Information Collected
The CCPA gives California residents the right to learn more about the types of data we collect. To learn more, please see the section entitled 'Information we collect' above. We collect this information as described in the section 'Processing your personal data'. Our customers in California have the right to request their Personal Information collected in the last 12 months. This can be done by contacting us at firstname.lastname@example.org.
Accuracy and Access to Your Personal Information
If you believe that Personal Information we hold about you is inaccurate, you may modify or correct your Personal Information by logging into your account or by contacting us at email@example.com.
Deleting Your Personal Information
The CCPA gives California residents and those doing business in California the right to delete Personal Information collected by us. You may contact us at firstname.lastname@example.org to request the deletion of your account or Personal Information. Please note that if have previously requested for your Personal Information to be deleted and wish to exercise your right to receive your Personal Information collected within the last 12 months, then you must make this request within five days of requesting your information be deleted.
Australian Privacy Act of 1988
Some of our customers are subject to the Australian Privacy Act of 1988 ("Australian Privacy Act").
Our Use of Personal Information for Direct Marketing
We will not use your Personal Information for the purpose of direct marketing unless you have consented to its use; you can reasonably expect to receive direct marketing from our team; or we believe you to be interested in receiving the marketing emails despite not having obtained your consent. You may opt out of email marketing materials through an unsubscribe mechanism in the email or by contacting us at email@example.com. Opting out of direct marketing messages will not prevent you from receiving non-marketing system emails, such as system alerts and account-related messages.
Our servers are located in the United Kingdom.
Accuracy and Access of Your Personal Information
If you believe that Personal Information we hold about you is inaccurate, you may modify or correct your Personal Information by logging into your account or by contacting us at firstname.lastname@example.org.
Data security and retention
Protecting your privacy and data is of utmost importance to us which is why we protect personal data from unauthorised use, disclosure, corruption and destruction using appropriate technical and organisational measures.
No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security and cannot ensure or warrant the security of any information you transmit to us or guarantee that your information on our service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. If you have any questions about security on our site, you can contact us at email@example.com.
In the event of a security breach that affects you or your account users, Buzzspark will notify you as soon as possible on both the nature of the breach and the actions taken to address it.
We comply with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use and retention of personal data from European Union member countries and Switzerland.
We will retain your personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, and to comply with our legal obligations. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.